 This nationally recognised course deals with the skills and knowledge required to satisfy the requirements for responsible service of alcohol under State/Territory
legislation. All bar and waiting staff undertaking training as part of a National Certificate in the service of alcohol must complete this module.
All elements are undertaken in accordance with legal provisions of the relevant liquor legislation. Evidence of competence includes demonstrated knowledge of legislation as detailed throughout the course. This course also includes knowledge of the underpinning
reasons for and benefits of responsible service of alcohol reforms.
Topics covered include:
- Identify customers to whom service may be refused
- Prepare and serve alcoholic beverages responsibly
- Assist customers to drink within appropriate limits
- Assist alcohol affected customers
This course applies to all enterprises where alcoholic beverages are served. It is a compulsory course for all staff serving alcoholic beverages. This course is also recommended by major airlines for applicants who want to work as flight attendants. The course content explains how the principles can be applied in different workplaces and circumstances.
| Schedule |
| Duration |
1 Day, Friday or Saturday__9.30am-4.30pm |
| Certification |
A nationally recognised statement of attainment will be presented on successful completion of the course. |
| Start Date |
Please check with the Institute for the next avaiulable course start date |
Skills and Knowledge gained
- Role of individual staff members and supervisors/managers in providing responsible service of alcohol including server liability/duty of care/requirements for house policy/signage/record keeping/penalties for non-complianceLegislative frameworkStrat
- Legislative framework
- Strategies to reduce harm associated with liquor abuse
- Promotional and patron education campaigns conducted by agencies and industry groups
- Roles of government and industry in enforcing liquor laws and regulating the industry
- Reasons for implementation of responsible service of alcohol reforms
- Impact on stakeholders of alcohol abuse including individual enterprise, the local community, customers and government agencies
- Benefits of responsible service of alcohol reforms for the community and the enterprise
- Benefits and profitability of food and non-alcoholic drink service
- Benefits and self audit of trading practices
- Issues relating to service of alcohol to different types of customers (for example young people, pregnant women)
- nowledge of standard drinks/acceptable measures of alcohol
- Factors that affect individual responses to alcohol
- Effects of alcohol
- Times for effects of alcohol to be registered
- Restrictions on use including legal drink and drive limits
- Ways of assessing intoxication of customers
- Provisions for requiring someone to leave the premises and transportation options
- Barring procedures, where applicable
- Requirements for responsible advertising where applicable and within scope of job responsibility
- Requirements for monitoring noise and disturbances in and around licensed premises according to State/Territory licensing requirements and within scope of job responsibility
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