This nationally recognised course is designed to give tudents the skills that are necessary to gain mployment in hotel front office, reservations, reception and concierge department.

Introductory module

Including a broad overview of the hospitality industry, occupational health, safety and security procedures, inter-personal skills, occupational hygiene and customer relations.

Computerised reservations procedure

Including learning to operate the most commonly used systems worldwide, such as LanSoft, LANmark, Fidelio and V3 Travel System. After learning these systems, students will be able to confidently operate all hotel computer reservations systems.

Provide accommodation reception procedures

Including welcoming guests, allocation of rooms, guest arrival and departure lists, compiling individual and group reports, and statistics used in the front office, customer relations and handling complaints.

Guest Departures

Including recording of payments and farewelling guests.

Basic/Advanced accounting

Including bookkeeping procedures, trial balances, invoices and transfers to ledgers.

Basic/Advanced cashiering

Including operation posting transactions, interdepartmental vouchers, cash, credit and charge procedures, general banking procedures.

Clerical Administration

Including handling guest mail, business correspondence, filing and operation of fax and photocopier.

Telephone service and techniques

Including use of multiline switchboard, transferring and recording calls, using paging system, telephone courtesy, procedures and emergency procedures.

Night auditing

Including processing and balancing accommodation and other charges, guest ledger and city ledgers, closing procedures and occupancy forecasts.

Provide housekeeping services to guests

Including guest room inspections, housekeeping equipment, room supplies, lost and found and maintenance.

Provide porter services

Including guest arrival and departure reports and concierge duties.

Training

Including coach others in job skills.

Mon - Fri
1 pm - 5 pm

7 weeks

* Individual course start date and timetable can be arranged. Please check with the Institute for the next course start date. Classes are conducted from Mondays to Fridays, except public holidays and Christmas/New Year holidays (2 weeks).

This course is Youth Allowance/Austudy/Abstudy approved. For more information please contact the nearest Centrelink Office on 132490.

Dress Code

In the service industry, high standards of personal hygiene and presentation are required at all times. There is no uniform for students attending theory classes.